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Travel Questions - Frequency Ask Questions
Krabi-Hotels-Thailand.com
features pre-paid hotel discount accommodation direct from the wholesaler
to you. Save up to 75% off the internet rate by pre-paying your booking.
Krabi-Hotels-Thailand.com
- What is the Krabi-Hotels-Thailand.com prices
policy ?
- How do I find and reserve a hotel with Krabi-Hotels-Thailand.com
?
- After I make my reservation, how long it takes to
get hotel's confirmation ?
- What if hotel that I selected is not available
?
- Do I need a credit card to make a hotel
reservation ?
- When will I be charged ?
- Whose name is the reservation made under
?
- What is the latest time that I can make my reservation
?
- Are your hotel rates per room or per person ?
- Is there any fee using Krabi-Hotels-Thailand.com service
?
- Can I make a reservation directly through
the hotel ?
- What is your cancellation policy for
hotel reservations ?
- What is Hotel Rating form ?
- Questions/Comments ?
 What
is the Krabi-Hotels-Thailand.com prices policy ?
Krabi-Hotels-Thailand.com prices policy is well known to be the
most agressive in the Internet Industry.We bring you the absolutely
lowest rates available !
For your convenience and instead of others onlines compagnies, our
rates are in USD and THB including all taxes and service charges,
it means that you do not have to pay more !
How
do I find and reserve a hotel with Krabi-Hotels-Thailand.com ?
After you choose one of the destinations from the menu, you will see the
selection of hotels. The hotels that Krabi-Hotels-Thailand.com offer are
in the 3-star to 5-star categories, and will usually have important features
such as rooms, dining and recreational facilities, etc. Important amenities/facilities
are shown with icons in the search results page, and any additional facilities
will be listed on each hotel page.
Also, be sure to make your reservation for the full duration of your
stay, in order to avoid the unavailability if you later decide to further
your stay.
After
I make my reservation, how long it takes to get hotel's confirmation ?
Within 2 working days (not including Sat, Sun & Public holidays) .
When you make a booking with us, within 24 hours, you will receive our
Order Acknowledgement via e-mail, confirming that your order is now being
process. Please keep this e-mail, which will indicate your Booking No.,
for your reference.
At the same time we will contact our agents with your request. Assuming
availability, a reservation is then made with your information confirming
your booking and your credit card payment will be settled at this time
as well.
Upon confirmation (usually within 2-working day), we will send you a
hotel check-in voucher showing booking details via an e-mail. This voucher
can then be presented upon check-in at the hotel.
Please be advised that your reservation request cannot be confirmed
immediately. We will need 24 hours to process the booking/s. Once the
reservation is processed and confirmed our staff will advise and make
charges to your credit card immediately. If we are unable to confirm your
bookings we will not process your credit card.
If you do not receive any mail from us within 2-working day after placing
an order, please kindly contact us immediately at info@Krabi-Hotels-Thailand.com
What
if hotel that I selected is not available ?
You will be notified via an e-mail (within 2 working days after placing
your order) and you will not be charged.
Moreover, when you make your reservation, we allow you to give us permission
(see reservation form) to reserve another hotel at comparable standard
and price.If your selected hotel is not available AND you give us your
permission, we will do so and will notify you through an e-mail. In this
case, your credit card payment will not be settled until we get confirmation
from you.
Do
I need a credit card to make a hotel reservation ?
Yes. All Bookings are on prepayment basis. For your convenience, Krabi-Hotels-Thailand.com
offers credit card payment directly from our web site. However, you will
not be charged until we get confirmation from your selected hotel. We
accept payment by Visa, Master Card., JCB and SCB.
When
will I be charged ?
You will be charged only if your selected hotel is available. After receiving
your order, we will check for hotel's availability. If your selected hotel
is available, we will make reservation and your credit card payment will
be settled on receipt by us of confirmation of availability from the selected
hotel.
Whose
name is the reservation made under ?
The hotel's reservation is made under your name. You can check-in with
either a hotel check-in voucher or your passport (showing the same name
as when you fill out our reservation form).
What
is the latest time that I can make my reservation ?
We accept bookings that are made at least 3-working days (not including
Sat, Sun & Public holidays) before the check-in date.
Are
your hotel rates per room or per person ?
All of our listed rates are per room, NOT per person (unless otherwise
specified). Moreover, there is no charge for children under 5 years old
sharing a room with parents with no extra bed.
Is
there any fee using Krabi-Hotels-Thailand.com service ?
There is no charge to use Krabi-Hotels-Thailand.com for reserving
hotels and, in fact, you will usually save a lot of money by booking at
our special rates.
Can
I make a reservation directly through the hotel ?
The special rates listed on the Krabi-Hotels-Thailand.com are only available
through our service. If you would like to make a reservation directly
with the hotel you will need to contact them directly.
What
is your cancellation policy for hotel reservations ?
Cancellation
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+21 - 14 Days before
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There is a 5% administration charge.
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13 - 7 Days before
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There is a 10% administration charge.
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6 - 3 Days before
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There is a 25% charge by the hotel which
we pass onto you.
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2 - 0 Days before
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The Hotel will charge the full amount.
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Cancellations must be made in writing, quoting the booking reference
number, either by Fax to +66 76528625 or e-mail to info@Krabi-Hotels-Thailand.com.
A cancellation receipt will be sent to you with a cancellation code number.
Please do not consider your booking cancelled until you have received
the cancellation receipt.
No Show
If you do not cancel your booking and fail to check in to the hotel, the
cost of one-night's stay plus the 5% or THB500 will be charged to your
credit card.
Please Note: We reserve the right to levy full room charges for cancellations
and no shows, in instances where the hotel stipulates the same in its
own cancellation and no show policy.
What
is Hotel Rating form ?
We also encourage you to send us a note upon your return from your trip
and submit a Hotel Rating Form for the hotel(s) you stayed at. Your Hotel's
Review will be shown at that hotel information page.
Questions/Comments
?
Please feel free to contact us at info@Krabi-Hotels-Thailand.com
to send any question or comment you may have and we will get back to you
promptly.
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